Return Policy

REFUNDS / CHANGES / CANCELLATIONS

1.1 WITHDRAWAL / RETURN

You have the right to cancel this contract and to return the entire order or part of it without being obliged to tell us why you wish to return goods within 14 calendar days from the date you receive it. The cancellation period will expire after 14 days from the day on which you acquire,or a third party other than the carrier and indicated by you acquires, physical possession of the last good. To exercise the right to cancel, you must inform us at: 

of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired. Effects of cancellation If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back. You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

1.2 REPLACE / CHANGE
The company is obliged to provide the right replacement if the product is defective. If the consumer wants to change the product in question is obliged to follow one of the following ways:
1.2.1 to repay to the company and the realisation of a new order. In this case, the return costs are borne by the consumer.
If the return alleges an error of the company the return cost borne by the latter. After returning the product, the customer is reimbursed in full amount with a corresponding deposit to his bank account, which has completed electronically in the application has made in the field of order management.

1.3 ANALYTICAL GUIDE RETURN TO ABOVE UNDER (1) AND (2) CASES
To effect return (s) purchased (or purchased) product (or products), the customer should ensure order:
1.3.1 The product is in the original packaging and in the same excellent condition as received it, along with the sales receipt and including specific product labels (tags).
1.3.2 The product may in no case be returned to the initiative of consumers without having previously completed the electronic refund application that exists in electronic form to the account management field.
1.3.3 The return of the product take place within a deadline of 14 calendar days from the date of receipt.

1.4 RIGHT OF CANCELLATION OF ORDER (BEFORE TRACKING GENERATED)
Our customers are entitled to cancel the order, under very specific conditions below:
1. If not completed the online order (checkout), you can cancel the process by pressing the back button on your browser.
2. Should have completed the online order (checkout), please contact a representative of our company to further inform you on the procedure to be followed. Your order may be cancelled provided that it has not already handled by the company.
Right to cancel the order does not exist beyond the above cases.

1.5 DEFECTIVE PRODUCTS
In addition to the above rights, the purchaser, in case of a product has a defect or lack of an agreed property, and has all the rights of the existing provisions and laws relating to consumer protection and sale contract.