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Return Policy


REFUNDS / CHANGES / CANCELLATIONS


1.1 WITHDRAWAL / RETURN
You have the right to return the entire order or part of it without being obliged to tell us why you wish to return goods within 14 calendar days from the date you receive it. In this case it only charges the direct cost of returning goods. If the reason for the return to you in the wrong company committed to assume the cost of returning the product, provided that the refund was made with the transport company that will direct you.
To exercise the right of withdrawal, you are entitled to update to email our company: sales@mybrand.shoes the tel 210 2323 377 working hours. You are obliged to send the product in perfect condition in which you received it without that has violated the packaging and confirming that the special markings product to be removed. In addition, you must include the sales receipt.
In case of refund and depending on both the way you chose to pay for your order and how to prepare the return, the return of your money will be completed within 8 working days from the date we receive the products. If the return is an error of the company, MYBRAND.SHOES bound to send back to the courier address you've set for receipt of the order at its own expense. If the consumer wishes to return his order without the company's fault then the shipping costs are borne by the customer. Once the product leaves you, MYBRAND.SHOES receives it within 1-2 business days for returns within Greece. The return of goods by transport companies which do not work without the approval of our company is not allowed. If you choose other carriers companies can not provide any guarantee for delivery times of the products back to us. After we receive the product, we will process your request and will inform you by e-mail on its way processing. After returning the product, and if approved by the Company, the customer is reimbursed in full amount or a corresponding deposit to his bank account, which will have to give in on time with the tracking number voucher of ACS.
The MYBRAND wanting to offer the best possible service entitles you to submit any complaint you online at email address sales@mybrand.shoes.


1.2 REPLACE / CHANGE
The company is obliged to provide the right replacement if the product is defective. If the consumer wants to change the product in question is obliged to follow one of the following ways:
1.2.1 to repay to the company and the realization of a new order. In this case, the return costs are borne by the consumer.
If the return alleges an error of the company the return cost borne by the latter. After returning the product, the customer is reimbursed in full amount with a corresponding deposit to his bank account, which has completed electronically in the application has made in the field of order management.


1.3 ANALYTICAL GUIDE RETURN TO ABOVE UNDER (1) AND (2) CASES
To effect return (s) purchased (or purchased) product (or products), the customer should ensure order:
1.3.1 The product is in the original packaging and in the same excellent condition as received it, along with the sales receipt and including specific product labels (tags).
1.3.2 The product may in no case be returned to the initiative of consumers without having previously completed the electronic refund application that exists in electronic form to the account management field.
1.3.3 The return of the product take place within a deadline of 14 calendar days from the date of receipt.


1.4 RIGHT OF CANCELLATION OF ORDER
Our customers are entitled to cancel the order, under very specific conditions below:
1. If not completed the online order (checkout), you can cancel the process by pressing the back button on your browser.
2. Should have completed the online order (checkout), please contact a representative of our company to further inform you on the procedure to be followed. Your order may be canceled provided that it has not already handled by the company.
Right to cancel the order does not exist beyond the above cases.


1.5 DEFECTIVE PRODUCTS
In addition to the above rights, the purchaser, in case of a product has a defect or lack of an agreed property, and has all the rights of the existing provisions and laws relating to consumer protection and sale contract.


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